Call Logging & Voice Recording: Service to NY, CT & MA

AFTER 36 YEARS...VOICE, DATA & EXPERIENCE!

BEI ‘s experience in call logging and voice recording is unmatched, with service provided to all of New England & New York State.

We offer a full line of call logging and voice recording solutions for all major markets including Police Departments, Fire Departments, Ambulance Companies, Alarm Monitoring Centers, Campus Security, Insurance & Financial Institutions and many more!

Over the past few years we have seen the demand for call logging and voice recording for Incident Reconstruction, Quality Assessment, Screen Recording, Workforce Optimization and Speech Analytics. We have been able to implement, manage and service these programs throughout New York and New England (NY, CT & MA).

BEI provides solutions from Verint and NICE Systems, which are the top two tier1 call recording manufactures in the market place giving us the products that we need to provide a full line of voice recording technology platforms that go beyond basic call logging.

The capturing of various media types through our logging and recording systems now allows for accurate information that will provide insight to what your customers and agents are saying and the ability to reconstruct incidents and share multi media file types with ease.

The now affordable Speech Analytics call logging and voice recording technology can recognize trends in your contact center or answering points, which gives you quick access to this information and the ability to react quickly before it’s too late. Customer and Citizen Survey’s provide the pulse of the caller and allow you to react to the situation with out delay.

Quality Assessment and eLearning allow you to score agents or call takers and share training and policy content within your organization to assure that all staff is providing the proper information and common message for your agency or company. Call logging and voice recording procedures such as this allow your NY, CT or MA business to provide valuable training and to constantly improve.

BEI provides seamless integration with the Major PBX, CAD, Radio and Call Management systems which will provide additional functionality of the voice recording platform and allow for better search and replay of capture voice and data. Our certified technicians will ensure a quality call logging and voice recording platform for your New York or New England (NY, CT & MA) business.