NICE believes that organizations should dedicate their efforts to their core activities. That's why NICE Perform is designed to simplify and enhance operations. With a range of sophisticated yet easy to use tools and applications, NICE Perform gets the right information to the right people in the organization at the right time, creating insights that can be used to improve overall business management.
Organizations around the world undertake many thousands of interactions (phone calls, emails, and more) every day. These interactions often contain unrecognized insights which are critical for the enterprise or for specific departments, such as marketing, sales, legal, finance, operations, customer care and contact centers.
NICE Perform offers organizations a powerful strategic solution that can improve customer retention and solve many other business issues. The system's ability to analyze all aspects of interactions means that it can effectively:
NICE Perform includes a complete set of Web-based tools to extract, process, analyze and effectively visualize information from customer interactions on a large scale. The information gathered through:
Together, these resources provide the insights which until now have been unavailable from recorded interactions.
NICE Perform Technology
The power of NICE Perform lies in the unique synergy between NICE's advanced technology components.