NICE PERFORM EXPRESS

NICE Perform eXpress is a cost effective, easy-to-install regulatory compliance call recording solution designed to address the unique requirements of small and medium-sized sites, including smaller contact centers, back offices, and trading floors, as well as branch environments. Based on the NICE Perform® state-of-the-art architecture, NICE Perform eXpress ensures liability call recording and regulatory compliance by:

• Recording customer calls in individual offices or throughout branch offices
• Playing them back for quality management or dispute resolution
• Archiving them locally or remotely in the event of future investigation or litigation

Simple But Powerful NICE Perform eXpress is an enterprise-grade call recording solution empowering organizations to address key business issues concerning small and medium call centers and branches, including:

• Complying with stricter corporate and governmental regulations
• Minimizing exposure to disputes
• Simplifying branch recording
• Efficiently and cost-effectively deploying and maintaining a large number of branches and small sites

Since implementing necessary IT functionality within a limited budget is often a major concern, NICE Perform eXpress delivers an affordable, all-in-one call recording solution available in a single box and operating on a standard PC or commercial server. The solution offers a significantly low IT total cost of ownership (TCO) as it can be deployed quickly and easily, maintained either locally or at a remote data center, and support existing VoIP, TDM and hybrid networks in a single box.

NICE Perform eXpress contains an intuitive web-based application to install, configure and manage the system as well as access recorded calls. Users can access the various call recording modules depending on their authorization level.

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