A single interaction can generate a myriad of information. This may include call-specific content, agent evaluation, current transaction details, screen activity, past transactions, related cases, information about the products or services involved, and much more. Organizations are under increasing pressure to store and retrieve all this information safely and simply, whether for regulatory compliance purposes or for quality improvement.
This growing demand for advanced data capture and storage capabilities is playing a major role in increasing the number of archiving methods required. Choosing the appropriate storage method is one significant issue; another is the ongoing demand for flexible data management, which is required to utilize archived data for future needs and to manage the data lifecycle.
Because every organization is different, NICE provides a vast array of storage options to let customers choose the solution that is right for their particular needs.
NICE Storage CenterTM provides a comprehensive set of options that address the varying needs of different organizations, and lets users manage and administer their archiving and retrieval needs for all their captured data. NICE Storage Center archives captured activities taking place in the contact center, trading floor or public safety environments, while leveraging existing storage investments and protecting the organizations' assets.