Protecting customer privacy is a major concern for organizations. The Payment Card Industry Data Security Standard (PCI DSS) requires contact centers to secure credit cardholder information and protect against fraud. To ensure contact center PCI DSS compliance, NICE provides advanced privacy control, access control tools, multi-tiered security design and end-to-end multimedia encryption capabilities.
The payment card industry developed the PCI DSS requirements to help ensure the safe handling of sensitive information and protect customers against identity theft. Both data storage and transmission of cardholder information that are not secure constitute a security breach. The risk can come from various sources, whether from an employee that may try to gain unauthorized access to customer data or from an outside hacker.
The standard constitutes a set of comprehensive requirements for enhancing payment data security, including security management, policies, procedures, network architecture, software design and other critical protective measures. It applies to anyone that stores, processes or transmits payment data.
For contact centers, PCI DSS compliance means that certain portions of sensitive cardholder information must not be stored, even if in the most secured fashion. Other portions of the data are permitted for storage and should be stored and processed according to PCI DSS security requirements.
NICE has adapted its products to the PCI DSS since the standard’s inception and provides advanced capabilities to help contact centers ensure PCI compliance:
NICE’s advanced security capabilities and field-proven expertise help make your contact center environment PCI DSS compliant.