NICE Recording Express is easy-to-install, low-cost call recording software designed to address the unique requirements of SMCCs and financial branches. Based on NICE’s advanced interaction recording technology, NICE Recording Express low-cost call recording enables you to:
- Record customer calls in individual offices or throughout branch offices.
- Play them back for quality management or dispute resolution.
- Archive them locally or remotely in the event of future investigation or litigation.
Since implementing IT functionality within a limited budget can be a major concern for smaller operations, NICE Recording Express delivers an all-in-one, low cost call recording system on a single standard server. It offers low total cost of ownership as it can be deployed quickly and easily, maintained either locally or at a remote data center, and supports existing voice over IP (VoIP), Time Division Multiplexing (TDM) and hybrid networks in a single box.