NICE Perform eXpress

NPX is a cost effective, easy to install and maintain regulatory compliance recording solution, designed to address the unique needs of the SMB market. Ideal for smaller contact centers, back offices, trading floors and branch environments, NICE Perform eXpress provides companies with a reliable, all in one solution with a low Total Cost of Ownership. Based on the NICE Perform architecture, NICE Perform eXpress addresses liability and compliance regulations by capturing and managing customer interactions, playing them back for quality management or dispute resolution, and archiving them in the event of future investigation or litigation.

Benefits

• Access calls quickly and easily to minimize exposure to liabilities
• Simplified branch recording by efficiently and cost-effectively deploying and maintaining a large number of sites
• Users can access the various call recording modules depending on their authorization level

Features

• Record customer calls in individual offices or throughout branch offices
• Supports existing VoIP, TDM and hybrid networks in a single box
• Calls can be achieved locally or remotely
• Contains an intuitive web-based application simplifying the installation, configuration and management of the system