NICE Perform

NICE Perform captures multimedia interactions, analyzes their content to gain insights and presents the resulting data in a manner that facilitates efficient decision making. By providing timely, accurate and well organized information, Perform improves overall business management and performance. The powers of NICE Perform lies in the unique synergy between its advanced technology components, including recording and audio analysis and integration with Mircosoft.NET client-server technology. Perform is an advanced, unified and all inclusive solution that offers organizations a powerful strategic solution.

Benefits

• Advanced analytics allow users to extract meaningful insight from customer interactions
• Provides early warning signals regarding customer dissatisfaction
• Analyzes root cause behind problems impacting productivity by assessing performance metrics
• Increases revenue by improving agent performance, training and cross and up-sell skills

Features

• Records all customer interactions within the Call Center in a robust, secured and efficient manner
• Provides leading Analytics and Quality Management Solutions
• Integrates data from standalone silos through the use of audio analysis, screen content analysis, call flow analysis and customer feedback