NICE Audio Recording Solution
Advanced Audio and Call Logging Software in the NG9-1-1 Era
For public safety organizations, call logging is an absolute requirement.
That means capturing every call, whether its telephony, passive or active VoIP recording, etc.
Furthermore, today's call-logging software must be able to handle the demands of
NG9-1-1 / NG112 and maintain the strict regulatory standards that govern the public safety domain.
Capture it all
NICE's audio recording solution works with virtually every type of telephony solution out there, from traditional telephony through SIP-based VoIP recording.
It will give you the flexibility to easily transition your Public Safety Answering Point (PSAP) into a next-generation emergency call center, supporting a wide range of PBX platforms, extensions and IP switches. We also support radio integrations, including Motorola Astro and Dimetra, Harris VIDA, Airbus P25, and others.
Designed for public safety - from the bottom up, you'll have a complete, scalable solution, certified by the leading CPE and radio vendors
Future proof - NG9-1-1 / NG112-ready and NENA i3-compliant
Experience and expertise - field proven with thousands of installations worldwide recording millions of channels
Be ready for NG9-1-1
Easily extend your NICE audio recording platform to include text and i3 data. It also supports transitional NG9-1-1 / NG112 networks with SIP trunk logging. And when you integrate it with NICE Inform, you'll be able to fuse all multimedia incident information including phone, radio, text, GIS, screen, video and more – making you NG9-1-1 / NG112 ready.
Functionality that translates into agility
Capturing, recording and storing are the basics of call logging software. What you'll be able to do with those recordings is where we make a difference. You'll be able to quickly locate calls based on a range of search parameters: caller ID, location, incident ID, date and time, user name, and more. A variety of options for call retention includes, for example, selective call deletion (retaining call data while deleting the actual recording).
What works best
You need options; options that allow you to use the best combination of resources that you already have or would like to acquire. We give you a wide range of storage, audio logging and archiving possibilities, so that you can use the most cost-effective option for your environment. And of course, you'll have recording options: total recording or recording on demand. These, and others are standard features – so they'll be available from day one.
NICE Recording is easy-to-install, low-cost call recording software designed to address the unique requirements of SMCCs and financial branches. Based on NICE’s advanced interaction recording technology, NICE Recording low-cost call recording enables you to:
- Record customer calls in individual offices or throughout branch offices.
- Play them back for quality management or dispute resolution.
- Archive them locally or remotely in the event of future investigation or litigation.
Since implementing IT functionality within a limited budget can be a major concern for smaller operations, NICE Recording Express delivers an all-in-one, low cost call recording system on a single standard server. It offers low total cost of ownership as it can be deployed quickly and easily, maintained either locally or at a remote data center, and supports existing voice over IP (VoIP), Time Division Multiplexing (TDM) and hybrid networks in a single box.
Contact BEI today...for more information on NICE Recording!