 IP Telephony represents the next great evolution in contact center communications. Verint IP Recording Servers support direct VoIP recording for contact centers that utilize the leading IP solutions, including those by Cisco, Avaya, Nortel, Mitel, Inter-Tel, Genesys, Alcatel and NEC (In addition, we support H.323 protocol systems). Verint IP Recording Servers receives, records, and archives Agents' VoIP audio. The same agent and call events can be used to drive advanced Verint recording applications including IRIS Scheduler, criteria-based recording, and Screen Recording. IP Recording Servers are designed to enable compliance-based (full-time) recording, criteria-driven recording (for example, recording calls from particular DNIS), as well as quality-focused (part-time sampling) recording. |
