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VoIP is changing the way companies communicate and do business. And when it comes to VoIP solutions for contact centers, financial institutions and regulatory-compliant enterprises, NICE provides the ideal answer.
NICE is the world's pioneer and leading supplier of VoIP solutions and holds the patents that cover VoIP recording technology. NICE's VoIP solutions provide the highest investment protection and the only proven, highly reliable solution for the most demanding mission-critical environments.
Leading VoIP technology
With NICE's unified-software-only approach to VoIP recording, along with the most advanced applications for quality monitoring, liability and interactions analytics, the contact center can expand advanced capabilities to all branches and remote locations and improve overall business performance. The result is increased agent productivity, seamless business continuity, mission-critical reliability and IT investment protection.
Integrating with the Infrastructure
NICE's VoIP solutions integrate seamlessly with all leading IP telephony vendors including Alcatel, Aspect, Avaya, Cisco, Ericsson, IPC, Mitel, Nortel, NEC, Rockwell, Siemens and others.
With the largest solutions portfolio in the industry, including passive recording and next generation Active Recording Solutions, NICE is the clear leader and vendor of choice for over 75% of Fortune 100 companies and thousands of contact-centers, investment banks and enterprises around the world.
The NICE VoIP Advantage
The NICE VoIP solution is:
- Proven - NICE invented, pioneered and patented VoIP recording technology.
- Comprehensive - Provides most complete solution with compliance recording, quality management and interaction analytics in a single powerful system.
- Cost effective - Best compression, largest capacity, lowest cost of ownership, highest investment protection.
- Reliable - Robust solution backed by the largest installed-base worldwide with 20 years of experience in the most mission critical environments, including thousands of banks, investment houses and financial contact centers.
- Scalable - Easily expandable VoIP recording capabilities as needs grow.
- Dependable - Has the industry's best and most extensive global support and service
- Innovative - NICE continues to spearhead VoIP recording technology with the introduction of Active VoIP Recording - the next generation of VoIP recording
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