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Product Catalog: Digital Recording and Call Logging Systems: NICE Systems



NICE Systems is a worldwide leader in the field of multimedia digital recording solutions, applications and related professional services for business interaction management.

NICE's products and solutions are used by 65% of Fortune 100 companies in 30,000 sites including contact centers, financial institutions, public safety sites, ATC (air traffic control) sites, CCTV (closed circuit television) security installations and government markets.

NICE's synergistic technology platform enables customers to capture, evaluate and analyze business interactions in order to improve business processes and gain competitive advantage.

NICE's security group delivers comprehensive multimedia recording solutions with real-time threat analysis for security, surveillance and public safety. These solutions are provided worldwide to transportation authorities, correctional facilities, gaming institutions, local law enforcement, intelligence agencies, emergency services, and educational institutions.

NICE's Customer Experience Management enables contact centers to capture, evaluate, analyze and improve the customer experience in order to build lasting customer loyalty and brand recognition. Financial institutions use NICE's CEM solutions for improved risk management, compliance and transaction verification.

Product Line
NICE Recorder Platforms
NICE Inform
NICE Inform is a Centralized multimedia evidence management and distribution tool
NICE Perform
NICE Perform captures multimedia interactions, analyzes their content to gain insights and presents these insights in a manner which facilitates efficient decision-making.
Nice Universe
NiceUniverse captures voice, e-mail, chat, and screen activity along with essential call details. Analysis tools quickly pinpoint opportunities for improvement.