Provides public safety answering points (PSAPs) with multimedia recording, intelligent call retrieval, quality assurance, performance scorecards, forecasting and scheduling, training and coaching, and citizen surveys

Offers a comprehensive workforce optimization suite for PSAPs, emergency communications centers, and command and control centers

Promotes the skills, speed, and effectiveness needed in public safety environments and provides insights for reducing risk

Facilitates faster, more productive investigations

Promotes compliance with best practices, government regulations, and industry standards

Built on Verint’s award-winning Audiolog public safety recording technologies

Call handling performance by public safety answering points (PSAPs) and other emergency services agencies can have a profound impact on citizen safety and well being. But, as the volume of assistance requests increases, industry standards evolve, and more interactions take place on wireless, IP, and other “new” communications media, call logging alone cannot promote the call handling skills, speed, or effectiveness needed for optimum performance. 

As the global leader in workforce optimization technology, Verint® is uniquely positioned to help PSAPs, emergency communications centers, and command and control centers improve outcomes, contain costs, and reduce liability and risk. Impact 360® for Public Safety Powered by Audiolog™ combines multimedia recording, intelligent call retrieval, quality assurance, performance scorecards, forecasting and scheduling, call taker training, and citizen surveys in a flexible, easy-to-use offering. Built on Verint’s proven public safety and workforce optimization technologies, this powerful solution helps organizations improve performance, reduce liability, and meet the challenges of evolving technologies and standards. 

Records calls with related data in virtually any public safety situation and makes recorded voice, screens, and data readily accessible to call handlers, dispatchers, and supervisors for fast, effective response. 

Designed to measure, document, and improve call handling performance, facilitate compliance with government regulations on call handling evaluation, and increase operational efficiency and responsiveness. 

Tags recordings with critical call-related information for easier call searches, more productive investigations, and easier, more effective quality assurance. Captures activity on the call taker/dispatcher desktop for greater visibility into application usage and workflow. 

Analyzes recorded calls to facilitate investigations, provide insight into trends, and reveal opportunities for enhanced training and processes. 

Help public safety organizations establish focused and effective quality improvement programs. 

Help public safety agencies develop a clear understanding of how consumers and staff perceive communications center performance, adding value to QA programs and building public confidence. 

Automates workforce forecasting and scheduling for more effective staffing and more efficient citizen service. 

Impact 360 for Public Safety is built on an open architecture and uses standard PC components. This effectively eliminates the cost and complexity of proprietary systems and helps public safety agencies comply with requirements to use industry standard equipment. 

No one understands the challenges facing public safety organizations better than Verint. And no one provides a richer portfolio of solutions for increasing situational awareness, improving emergency response, reducing liability, and expediting investigations.