NICE Perform eXpress is a cost effective, easy-to-install regulatory compliance call recording solution designed to address the unique requirements of small and medium-sized sites, including smaller contact centers, back offices, and trading floors, as well as branch environments. Based on the NICE Perform® state-of-the-art architecture, NICE Perform eXpress ensures liability call recording and regulatory compliance by:

  • Recording customer calls in individual offices or throughout branch offices
  • Playing them back for quality management or dispute resolution
  • Archiving them locally or remotely in the event of future investigation or litigation

Simple But Powerful NICE Perform eXpress is an enterprise-grade call recording solution empowering organizations to address key business issues concerning small and medium call centers and branches, including:

  • Complying with stricter corporate and governmental regulations
  • Minimizing exposure to disputes
  • Simplifying branch recording
  • Efficiently and cost-effectively deploying and maintaining a large number of branches and small sites

Since implementing necessary IT functionality within a limited budget is often a major concern, NICE Perform eXpress delivers an affordable, all-in-one call recording solution available in a single box and operating on a standard PC or commercial server. The solution offers a significantly low IT total cost of ownership (TCO) as it can be deployed quickly and easily, maintained either locally or at a remote data center, and support existing VoIP, TDM and hybrid networks in a single box.

NICE Perform eXpress contains an intuitive web-based application to install, configure and manage the system as well as access recorded calls. Users can access the various call recording modules depending on their authorization level.

To learn more about NICE Perform eXpress, click here