BEI “Watchdog” MAINTENANCE PLANS

Choosing the right Recording & Busines Security solution for your business is important, but having the right company implement and support your solution gives you a competitive advantage.

By utilizing BEI’s Factory Certified Personnel and Experienced support staff your organization will be kept current with changes and upgrades.

All BEI service is performed by “BEI Employees” never a 3rd party service provider, which allows BEI to quickly identify the natural of the support required and to assign your call either to our fully staffed helpdesk or dispatched to one of our factory certified field service technicians.

BEI’s “WatchDog” Maintenance plans offers a wide variety of service options that cater to every budget. Whether you are an existing customer or expect more from your current support vendor, BEI will guarantee complete satisfaction with fast and accurate responses to your requests.

Once you make your initial investment in any solution, the real seperator for the company that provided the solution is the ability for that company to provide the service you should expect and have a fully stocked warehouse with spare parts and loaners system, which will assure a speedy resolve to your issue and get you back up and fully operational.

BEI proud a variety different Maintenance Programs based on your compnay or department needs. All programs are fully customizable to ensure your the best coverage for any budget.

BEI’s Maintenance Programs:

  • Service Requests: Priority access to BEI’s exceptional technical support team, which includes 2 tiered support for the varing levels of severity of issues being reported, software updates to correct any software errors
  • Tier 3 and Developement support from the Manufacturer: Available if needed
  • Annual Preventative Maintenance & System Health Check: BEI will provide an annual visit to the site to provide system maintenance & System Health Check to ensure that your system is operating properly
  • Spare Parts: All customers under maintanence, are guaranteed that BEI will have spare parts avaliable to support thier system
  • Software Updates: Maintenance related updates are included in standard contracts and Feature releases would be avaliable with Software Assurance coverge options
    • Patches
    • Hot fixes
    • Feature releases

Depending on the type of Call Recording system in your specific environment, BEI offers one of the following Maintenance Programs:

M1-Software Maintenance and Support Agreement (M1-8/5)
The BEI Software Maintenance and Support Agreement (SMSA) is designed for solutions that are software based. These solutions require update packs, bug fixes, and patches on a regular basis. Software updates, including patches, hot fixes, and feature releases, are available in your SMSA. On occasion, the entire software will need to be upgraded. This type of agreement takes these factors into consideration and provides ongoing support for your Call Recording software.

M7-Software Maintenance and Support Agreement (M1-24/7)
The BEI Software Maintenance and Support Agreement (SMSA) is designed for solutions that are software based. These solutions require update packs, bug fixes, and patches on a regular basis. Software updates, including patches, hot fixes, and feature releases, are available in your SMSA. On occasion, the entire software will need to be upgraded. This type of agreement takes these factors into consideration and provides ongoing support for your Call Recording software.

M2-Help Desk Support (M2-8/5)
This type of agreement takes these factors into consideration and provides ongoing support for your Call Recording software.

M8-Preventative Maintenance Contract (M8-24/7)
The BEI Annual Preventative Maintenance Contract is designed for legacy recording solutions. These solutions are typically closed systems that no longer receive manufacturer issued software upgrades or updates, but are still fully functional. In many cases, we’re able to support these systems beyond stated End of Life dates.

With discounting available for prepaid, multi-year agreements, BEI’s maintenance coverage can help mitigate risks by avoiding lost or incomplete recordings, inaccessible or lost metadata, security breaches, or slow/inoperable systems. Contact us to learn more about Maintenance Program options.