Maintenance Programs
BEI “WatchDog” Maintenance Plans
Choosing the right Recording & Business Security solution for your business is important, but having the right company implement and support your solution gives you a competitive advantage.
BEI is proud to offer a variety of different Maintenance Programs based on your company or department needs. All programs are fully customizable to ensure you the best coverage for any budget.
Choosing the right Audio and Video Recording solutions for your business is important, but having the right company implement and support your business critical solution gives you a peace of mind.
All BEI services are performed by in-house BEI employees , never a 3rd party service provider, which allows BEI to quickly identify the nature of the support required and to assign your call either to our fully staffed helpdesk or dispatched to one of our factory certified field service technicians.
The finest professionals in the industry have been assembled to service our customers and strive to develop continuing relationships with our clients. We boast of longevity at key positions within the company. This tenure assures the type of leadership that translates into prompt and skillful implementations as well as professional and caring post-sales support.
By utilizing BEI’s Factory Certified Personnel and Experienced support staff your organization will be kept current with changes and upgrades.
The benchmark of our business is product knowledge, problem-solution applications and personalized service. We are dedicated to providing the service and support necessary to keep your investment working for you.
BEI’s Watchdog Maintenance Programs:
- Service Requests:
Priority access to BEI’s exceptional technical support team, which includes 2-tiered support for the varying levels of severity of issues being reported, software updates to correct any software errors - Annual Preventative Maintenance & System Health Check:
BEI will provide an annual visit to the site to provide system maintenance & System Health Check to ensure that your system is operating properly - Tier 3 and Development support from the Manufacturer: Available if needed
- Spare Parts:
All customers under maintenance, are guaranteed that BEI will have spare parts available to support their system - Software Updates:
Maintenance related updates are included in standard contracts and Feature releases would be available with Software Assurance coverage options
- – Patches
- – Hot fixes
- – Feature releases
Depending on what type of BEI solution provided,
BEI offers one of the following Watchdog Maintenance Programs:
M1-Software Maintenance and Support Agreement
(8AM-5PM Coverage)
The BEI Software Maintenance and Support Agreement (SMSA) is designed for solutions that are software based. These solutions require update packs, bug fixes, and patches on a regular basis. Software updates, including patches, hot fixes, and feature releases, are available in your SMSA. On occasion, the entire software will need to be upgraded. This type of agreement takes these factors into consideration and provides ongoing support for the solution provided.
M7-Software Maintenance and Support Agreement
(24x7 Coverage)
The BEI Software Maintenance and Support Agreement (SMSA) is designed for solutions that are software based. These solutions require update packs, bug fixes, and patches on a regular basis. Software updates, including patches, hot fixes, and feature releases, are available in your SMSA. On occasion, the entire software will need to be upgraded. This type of agreement takes these factors into consideration and provides ongoing support for the solution provided.
M2-Help Desk Support
(8AM-5PM Coverage)
This type of agreement takes these factors into consideration and provides ongoing support for the solution provided.
BT-Block Time Contract
The BEI Block Time Contract is a companion service designed to allow our customers to budget for services to be provided that are outside the coverage of other BEI support agreements that are in place.
MS-Patching Support
This type of coverage will allow BEI to assure that all Application & Operating System Patches are applied; either Monthly, Quarterly or Annually. So, you can you be rest assured that important Break Fix or Security Patches will be applied in a timely manner.