Public Safety
Capturing vital communications as it happens to assist with your incident reconstruction.
Public Safety Answering Points (PSAPs) are at the heart of public safety centers. Their day-to-day activities involve receiving, processing, and recording distress calls. The emergency dispatchers operating these centers must be flexible, quick-thinking, and capable of answering emergency calls accurately and swiftly. 911 dispatch call recordings are vital to our public safety.
Since they’ll mainly be receiving distress calls, the dispatch center must have robust call logging, interaction recording, and incident reconstruction solutions to enhance public safety.
An appropriate public safety 911 call recording software should record and archive emergency interactions between distress callers and responders in real-time. Since the caller might be too distressed to remember later, the public safety communications recording platform should also allow incident reconstruction.
Emergency dispatchers must operate at peak efficiency as they handle life-and-death situations. They can do their job without worrying about the incident reporting capability with intuitive and flexible recording solutions. Here’s all you need to know about public safety communications recording.
Police & Sheriff Departments
9-1-1 Dispatch
Fire Departments
EMT & Ambulance Dispatch
Security Companies
What is Public Safety Recording Software?
These are public safety solutions meant for capturing emergency communication between law enforcement agents, dispatchers and the caller reporting the incident. These could take the form of 911 radio, phone, text, and video recording across channels such as radio systems, smartphones, PBX, and VoIP.
Designed for emergency response for public safety, a public safety communication platform is at the heart of the control room operations. It is a unified platform for capturing emergency interactions and archiving multichannel recordings, which is crucial for reconstructing complex events.
When a distress call comes in, lives are on the line. The emergency recording tool records real-time communications between the caller and the responder. It contains automated solutions for recording and reconstructing incidents.
Uses of Recording Software for Public Safety
Communications Recording
Public safety communications recording software will effectively capture all emergency communications through all channels; recording radio communications, dispatcher screens, and 911 calls.
Features:
- 911 Dispatch Recordings: Public safety call recording systems provide archival and instant recall recording of 911 calls from a wide range of 911 PSAP systems.
- 911 Call Recording and Computer Aided Dispatch (CAD) Integrations: Recording solutions provide high-reliability voice recording and archival storage, and provide secure & easy access to recordings.
- Situation Management Center (SMC): A comprehensive software solution that provides capabilities including real-time situation awareness, efficient response and notification, investigation and debriefing, planning and compliance, and preventive intelligence.
- Automated Incident Recording & Reconstruction: Incident reconstructions that used to take hours or days now take minutes.
- Real-time Analysis: A single automated collection and analysis point for all of your incident data, so you can get to the truth faster.
Product Solutions:
- Emergency Communications Recording with NICE Inform for Public Safety
- Interaction Recording, Call Logging & Incident Reconstruction Solutions with Verint® Recording for Public Safety
- Recording radio communications, dispatch, and 911 calls with Eventide Solutions for Public Safety
- Ensure everything is stored securely and efficiently with BEI Cloud Solutions for Public Safety
Interview Room & Mobile Interview Recording
Digital recording solutions can go where you need them to be with both interview / interrogation room recording software both at the station and in the field.
Features:
- Interview Room Recording: With dual camera viewpoints, video grab frame technology and remote start/stop, your department will be able to stay in compliance as well as capture the evidence you need.
- Chain of Evidence Support: All interview recordings will be stored with searchable notes, ability to import other video files and create an audit trail that can be shared with other departments.
- Mobile Interview Support: Take the interview or interrogation into the field with our robust mobile interview recording. Conduct high quality mobile interviews anytime, anywhere and capture both video and audio for analysis later.
Product Solutions:
- Simple One-Touch Recording with iRecord Interview Room Recording Solutions
- Field Interview Recording with iRecord Mobile Interview Recording solutions
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Why Choose Us for Public Safety Recording Solutions
Incident Reconstruction Capability
The 911 call recordings and 911 voice recordings software also contains incident reconstruction capability, which is vital for tracking and analyzing events and interactions. It can record the audio and screen interactions between emergency callers and dispatchers.
Chain of Evidence Support
The evidence collected can be shared and sequenced from beginning to end. Make sure your multi-disciplinary teams can collaborate and analyze for maximum public safety.
24x7 Support
Your operation never takes a break and neither do we. Our support is available 24×7 to ensure that you can confidently run your operations.
Public Safety Industry Experience
BEI has over 45 years of experience in the Public Safety recording industry. Our experts have unparalleled experience and can help your organization with all of your public safety recording needs.