Verint Workforce Engagement

BEI specializes in making to connect work, data and experiences across the enterprise. Power the future of work & help to Create enduring customer relationships, with a wide variety of solutions.

Workforce

Optimization

Make better decisions, increase productivity and improve customer experience via recording, coaching and performance solutions. Empower your workforce to deliver an exceptional customer experience while also reducing costs.

Workforce Management

Get to know the workforce management solution with the highest customer satisfaction ratings in the industry. It’s WFM made easy. Powerful workforce management software improves both the customer and the employee experience while helping your organization achieve its goals.

Automated Quality Management

Get to know the workforce management solution with the highest customer satisfaction ratings in the industry. It’s WFM made easy. Powerful workforce management software improves both the customer and the employee experience while helping your organization achieve its goals.

Desktop and Process Analytics

Optimize processes to improve employee productivity and capacity. Help ensure compliance

Enterprise Recording

Capture interactions and retrieve recordings quickly, even in unstructured content, to reduce effort, track trends, mitigate liability, and enhance compliance.

Performance Management

Capture and aggregate data across multiple systems while providing a unified framework for efficiently tracking, managing, and improving both individual and organizational performance.

Desktop and Process Analytics

Optimize processes to improve employee productivity and capacity. Help ensure compliance

Speech Analytics

Transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud.

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