To submit a request to the BEI helpdesk just send us a email at and we will get back to you as soon as possible to help you with all of your customer service needs. Our Customer Support Center is staffed Monday – Friday from 8:00 AM to 5:00 PM (EST). We can be reached at: 203-741-9302 or 1-844-647-7893. Request Service for Recording & Security Equipment Request service on your recording equipment! “WatchDog” Maintenance Programs Remote Session System Health Check Request a system Health Check! Dictronics Recorder Support Welcome Dictronics Recorder customers to the BEI family! Collins Business Systems Recorder Support Welcome Collins Recorder customers to the BEI family!