To submit a request to the BEI helpdesk just send us a email at and we will get back to you as soon as possible to help you with all of your customer service needs.

Our Customer Support Center is staffed Monday – Friday from 8:00 AM to 5:00 PM (EST).

We can be reached at: 203-741-9302 or 1-844-647-7893.

Request Service for Recording & Security Equipment
Request service on your recording equipment!

“WatchDog” Maintenance Programs

Remote Session

System Health Check
Request a system Health Check!

Dictronics Recorder Support
Welcome Dictronics Recorder customers to the BEI family!

Collins Business Systems Recorder Support
Welcome Collins Recorder customers to the BEI family!